FAQ

Quick answers to the things you may want to know before or after ordering.

WHERE DO YOU SHIP?

We ship to the destinations available at checkout. Enter your address at checkout to see the shipping options currently available for your location.

HOW LONG WILL MY ORDER TAKE?

Delivery time depends on the item, destination and carrier. Once your order ships, we'll send tracking information whenever tracking is available.

WHY DID MY ORDER ARRIVE IN SEPARATE PACKAGES?

If you ordered more than one item, they may sometimes ship separately and arrive on different days. This is completely normal.

HOW DO I FIND MY SIZE?

Check the sizing information on the product page before ordering. Measurements can vary between styles, so the product-specific size information is the best place to start.

CAN I RETURN MY ORDER?

Eligible items can be returned within 7 days of delivery. Items should be unworn, unwashed, with original tags attached and in their original condition. Please read our Returns & Refunds Policy for full details.

WHAT IF MY ITEM ARRIVES DAMAGED, DEFECTIVE OR WRONG?

Email us at team@stonivor.com with your order number and a few clear photos. We'll take a look and help make it right.

CAN I CHANGE MY SHIPPING ADDRESS?

Contact us as quickly as possible. If your order hasn't entered fulfillment yet, we'll do our best to help update it.

MY TRACKING ISN'T UPDATING. WHAT SHOULD I DO?

Carriers can take a little time to update tracking. If your package seems unusually delayed, missing, or marked delivered but you can't find it, email us with your order number and we'll help you look into it.

WILL I PAY DUTIES OR IMPORT FEES?

International orders may be subject to customs duties, taxes or import fees depending on the destination. These are determined by local authorities.

HOW CAN I CONTACT STONIVOR?

Email us at team@stonivor.com. For order questions, include your order number so we can help you faster.

Still need help?
Just talk to us. We're happy to help.