Shipping policy

SHIPPING & DELIVERY

We are committed to delivering your order 
efficiently and securely to customers 
worldwide.

ORDER PROCESSING
All orders are processed within 24–48 
business hours, Monday to Friday, 
excluding holidays.

Once your order has been dispatched you 
will receive a shipping confirmation email 
with full tracking details.

DELIVERY TIME
Estimated delivery: 6–7 business days 
after dispatch depending on your location 
and carrier.

Total estimated timeline from order date: 
7–9 business days.

Delivery times may vary slightly based on 
carrier operations, weather conditions, 
or peak periods.

TRACKING
Tracking information is provided once your 
order has been shipped. You can monitor 
your package directly through the 
courier's tracking portal.

CARRIERS
Orders are shipped via trusted carriers:
• Canada Post
• UPS
• FedEx
• DHL

Carrier selection depends on your 
destination and availability.

SHIPPING DELAYS
While we work with reliable shipping 
partners occasional delays caused by 
courier operations or external factors 
may occur.

If you experience any unexpected delay 
contact us at team@stonivor.com and we 
will assist you in tracking and resolving 
the issue promptly.

CONTACT
team@stonivor.com
Response time: 24–48 business hours
Monday to Friday excluding holidays