Shipping policy

SHIPPING & DELIVERY

We know waiting for a new order is the hardest part. We’ll keep you updated along the way.

PROCESSING

Orders need a little time to be prepared before they ship.

Once your order is on the way, we’ll send tracking information to the email used at checkout whenever tracking is available.

DELIVERY

Delivery times can vary depending on the item, destination, fulfillment location, carrier, holidays, weather, or customs.

Any delivery date shown at checkout is an estimate unless specifically stated otherwise.

SEPARATE PACKAGES

Ordered more than one item?

Sometimes products may ship separately and arrive on different days. Don’t worry — this can be completely normal.

TRACKING NOT UPDATING?

Give the carrier a little time to update its system.

If your package seems unusually delayed, missing, or marked delivered but you can’t find it, email us with your order number.

We’ll help you look into it.

ADDRESS CHANGES

Made a mistake in your shipping address?

Contact us as quickly as possible. If your order hasn’t entered fulfillment yet, we’ll do our best to help update it.

INTERNATIONAL ORDERS

International orders may sometimes have customs duties, taxes, or import fees depending on the destination. These charges are determined by local authorities and may be payable by the customer.

QUESTIONS ABOUT YOUR ORDER?

We’re here.

team@stonivor.com