Refund policy

RETURNS & REFUNDS

We want you to love what you ordered. If something isn’t right, just reach out - we’re happy to help.

RETURNS

Changed your mind? No problem.

Eligible items can be returned within 7 days of delivery. Items should be unworn, unwashed, with original tags attached and in their original condition.

To start a return, email us at team@stonivor.com with your order number.

Please contact us before sending anything back so we can give you the correct return instructions.

Return shipping is normally covered by the customer for change-of-mind returns.

SOMETHING ARRIVED WRONG?

If your item arrives damaged, defective, or different from what you ordered, let us know.

Send your order number and a few photos to:

team@stonivor.com

We’ll take a look and help make things right. Depending on the situation, this may mean a replacement, refund, store credit, or another suitable solution.

REFUNDS

Once your return is received and approved, your refund will be sent back to your original payment method.

Your bank or payment provider may take a few additional business days to show the refund.

FINAL SALE

Items clearly marked Final Sale cannot normally be returned for a change of mind.

If a Final Sale item arrives damaged, defective, or incorrect, please still contact us. We’ll help.

NEED HELP?

Just talk to us.

team@stonivor.com