Frequently Asked Questions

Shipping

Do you offer free shipping?
Yes — we offer FREE worldwide shipping on every order. No minimum required.

How long does delivery take?
Most orders arrive within 7–14 business days worldwide. Once your order ships, you'll receive a tracking email.

Do you ship internationally?
Yes. We ship to every country worldwide, completely free.

Returns & Exchanges

What is your return policy?
We offer 14-day hassle-free returns on all unworn items with tags still attached. Email us at team@stonivor.com to start a return.

Can I exchange for a different size?
Yes — email us at team@stonivor.com within 14 days of delivery and we'll sort it out.

Are any purchases final sale?
Some limited-batch items may be marked as final sale. This will always be clearly stated before purchase.

Products

Are your products true to size?
Our tees and hoodies are oversized by design. Check the size chart on each product page. If in doubt, size down for a cleaner fit.

Will the print crack or fade?
No. We use premium print methods. Wash inside out in cold water and hang dry to maintain quality.

Where are STONIVOR products made?
STONIVOR works with carefully selected manufacturing partners who meet our standards for quality and craftsmanship.

Orders

Can I cancel or change my order?
Contact us immediately at team@stonivor.com. We process orders quickly so the sooner you reach out the better.

Will items restock?
We produce in limited batches. Restocks are not guaranteed and may take 6–8 weeks when available.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.

Contact

How do I get in touch?
Email us at team@stonivor.com. We respond within 24–48 hours.