Frequently Asked Questions
Shipping
Do you offer free shipping?
Orders over $75 CAD ship free within Canada and the US. Below that, shipping is calculated at checkout — you'll see the exact cost before you pay. No surprises.
How long does delivery take?
Here's the honest answer: we produce in small batches, and some pieces are made when you order them — that's how a small brand avoids waste and keeps drops limited. Depending on the piece, allow 1–3 weeks from order to your door. You'll get a tracking number the moment your order ships, and if anything is running behind, we'll email you before you have to ask.
Do you ship internationally?
Currently we focus on Canada and the US so we can keep shipping fast and trackable. International — reach out at team@stonivor.com and we'll see what we can do.
Returns & Exchanges
What is your return policy?
14 days from delivery on unworn items with tags attached. Email team@stonivor.com with your order number and we'll walk you through it.
Can I exchange for a different size?
Yes — email us within 14 days of delivery. Because pieces are made in small runs, exchanges depend on availability; if your size is gone, we'll refund you instead.
Are any purchases final sale?
Some limited pieces are final sale — when that's the case, it says so clearly on the product page before you buy. Never after.
Products
Are your products true to size?
Our tees are oversized by design. Check the size chart on each product page — if you're between sizes and want a cleaner fit, size down.
Will the print hold up?
We use quality print methods and test our own pieces. Like any printed garment, how you treat it matters: wash cold, inside out, hang dry. Do that and it'll hold. If a print fails within 30 days under normal care, email us — we'll make it right.
Where are STONIVOR products made?
We're a small Canadian brand and we work with a short list of production partners we've personally vetted. We're not going to pretend we own a factory — we don't. What we do own is the standard: if a piece doesn't meet it, it doesn't ship.
Orders
Can I cancel or change my order?
Email team@stonivor.com as soon as possible. If production hasn't started, we'll cancel or change it, no questions. Once a piece is in production, we may not be able to — but we'll always tell you where it stands.
Will items restock?
Not guaranteed. Small batches mean when something's gone, it's usually gone. If a design comes back, our email list hears first.
What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay — all processed through Shopify's secure checkout. We never see or store your card details.
Contact
How do I get in touch?
Email team@stonivor.com — a real person reads every message and we reply within 24–48 hours. Order questions, sizing help, or just feedback: all welcome.